These Terms of Service ("Terms") govern your access to and use of the services provided by Motiva Expressions LLC ("we," "our," or "us") via the website escapetodanang.com (the "Site") and our private relocation concierge services. By accessing the Site or purchasing our services, you agree to be bound by these Terms.
1. Services Provided
We provide private relocation concierge services to assist individuals and families moving to Da Nang, Vietnam. The specific components of the service are outlined in the package you select (e.g., "The Da Nang Fresh Start" or "The Da Nang Complete Transition"). We act as a consultant and facilitator; we do not provide legal, tax, or medical advice.
2. Payment and Fees
All fees are stated in U.S. Dollars (USD) and are due upfront prior to the commencement of services. Payments are processed securely via Stripe. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method.
3. Guarantees and Refunds
Our services are backed by specific guarantees outlined on our sales pages (e.g., The Pre-Departure Guarantee). Refunds are issued solely in accordance with the terms of these stated guarantees. If a guarantee condition is met (e.g., failure to secure a property before departure), you must notify us immediately to initiate the refund process.
4. Client Responsibilities
The success of our service relies on your timely cooperation. You agree to provide accurate information, necessary documents (e.g., passport copies for visa processing), and prompt responses to our communications. Failure to do so may result in delays for which we cannot be held responsible.
5. Third-Party Services
We facilitate introductions and arrangements with third-party service providers (e.g., real estate landlords, immigration lawyers, schools, private drivers). While we vet these providers rigorously, we do not control their operations. Contracts for housing, schooling, and legal services are ultimately between you and the respective third party.
6. Limitation of Liability
To the maximum extent permitted by applicable law, Motiva Expressions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the services.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.
8. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page. You are advised to review these Terms periodically for any changes.
9. Contact Us
If you have any questions about these Terms, please contact us at:
Motiva Expressions LLC
Email: hello@escapetodanang.com